Returns & Refunds Policy — ChairTaiChi.org

Overview

We want you to be happy with your ChairTaiChi.org order. This policy explains how returns, exchanges, and refunds work for physical products (the cotton-linen tai chi uniform) and for digital products (the Chair Tai Chi Printable Pack).

If anything is unclear, email us at hello@chairtaichi.org before shipping anything back — we will guide you through the process and provide the correct return address.

Return window

You may request a return within 30 days of delivery. Requests made after 30 days cannot be accepted.

Change-of-mind and wrong-size returns

If you simply change your mind or ordered the wrong size, you can return the uniform within the 30-day window if it is:

• unworn, unwashed, and undamaged
• with all original tags attached
• in its original packaging

For change-of-mind and size returns, you are responsible for the return shipping cost. Our products ship internationally, so the return is sent to our fulfillment address (in China). We recommend a tracked service, because we can only refund items we actually receive. There is no restocking fee.

Prefer a different size or color instead of a refund? Ask about an exchange in your request and we will help arrange it.

Faulty, wrong, or damaged items

If your item arrives defective, damaged, or not what you ordered, it is on us. Email hello@chairtaichi.org within 30 days with your order number and a photo of the issue. We will arrange a free replacement or a full refund, and you will not pay return shipping in these cases.

Non-returnable items

The following cannot be returned or refunded:

• The Chair Tai Chi Printable Pack and any other digital download. Because the files are delivered instantly and can be copied, all digital sales are final once the download has been made available.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without their original tags or packaging.
• Any item requested for return more than 30 days after delivery.

How to start a return

1. Email hello@chairtaichi.org with your order number, the email used at checkout, and the reason for the return (add photos for any fault or damage).
2. We will reply with a return authorization and the exact return address. Please do not ship anything back before you receive this — unauthorized returns may not be refundable.
3. Ship the item back (tracked recommended). For change-of-mind and size returns you pay the return postage; for faulty or wrong items we cover it.

Refunds

Once we receive and inspect your return, we process approved refunds to your original payment method (via Stripe) within 5 business days. Your bank or card provider may take a few extra days to show the funds.

Shipping on your original order was free, so an approved change-of-mind refund returns the full product price. Return postage you paid for a change-of-mind return is not refundable.

Order cancellations

If you need to cancel, email us as soon as possible. We can cancel and fully refund an order before it has been dispatched. After dispatch, the standard return process above applies.

Your statutory rights

This policy is offered in addition to, and does not limit, any return or refund rights you may have under the consumer-protection laws that apply to you.

Last updated: July 12, 2026.